Melt Well Sauna and Plunge Studio

MEMBERSHIP AGREEMENT

This agreement is between you and Melt Well Sauna and Plunge Studio, an independently owned and operated Melt Well franchise location.

MEMBERSHIP INFORMATION

Presale Membership | 8x (60 minutes)
Autopay Frequency: Monthly
Recurring Payment: $149.00

(Your first membership payment will be processed on the studio’s opening date.

However, you will have access to the studio during the soft opening for a free session with a guest. The studio will reach out when booking opens for you!)

Monthly Sessions: 8

This agreement is with CW4 LLC d/b/a Melt Well Raleigh (“Melt Well”) located at 8111 Creedmoor Rd Suite 147, Raleigh, NC 27613 (“Address”) and the undersigned member (“you”). I hereby authorize Melt Well Raleigh to charge my credit card on file in lieu of presenting it for any services, retail items, packages or memberships upon my request.

AGREEMENT TERMS AND CONDITIONS
The following terms and conditions apply to your purchase. Melt Well strongly encourages you to read this Agreement carefully and complete it fully before signing it, including not leaving any blank spaces. A copy of this Agreement will be emailed to the email alias you provided and is available in printed form at your request.

Melt Well SERVICES
Melt Well services are available to you through its scheduling and service delivery instructions, including online at the Melt Well website. You must schedule all your sessions to receive service. All sessions are subject to scheduling and availability.

Please ask a Melt Well staff member, should you have any questions, regarding these instructions. As a condition of your use of your sessions, you warrant to us that you will comply with all laws and Melt Well policies. Failure to do so may result in Melt Well’s termination of this Agreement and refusal to deliver future services to you.

MEMBERSHIP AND PACKAGES AND BILLING
If you purchased Membership sessions, you will be charged the monthly Membership fee and are allowed the stated maximum number of sessions per month which may not exceed 1 session per day. All Melt Well services are delivered pursuant to this Agreement and its stated policies and practices as published at the Melt Well studio or Melt Well’s website. If you change your membership Package, any change will be charged at Melt Well’s published membership Package fee at the time of your change.

Membership fees are billed on a rolling monthly basis beginning on the date of purchase. Each billing cycle includes the number of sessions associated with your selected membership. Unused sessions do not roll over unless explicitly stated by the studio. Memberships are limited to one session per day unless otherwise approved.

By providing Melt Well with a payment method, you: (i) represent that you are authorized to use the payment method that you provided and that any payment information you provide is try and accurate; and (ii) authorize Melt Well to charge you for any products, services, or available content purchased using your payment method.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that Melt Well can complete your transactions and contact you as needed in connection with your transactions. Melt Well may bill you (a) in advance; (b) at the time of purchase; (c) shortly after the purchase; or (d) on a reoccurring basis for Memberships. Melt Well may bill you at the same time for more than one of your prior billing periods for amounts that haven’t previously been processed. When you purchase a monthly Membership, you acknowledge and agree that you are authorizing recurring payment, and payments shall be made to Melt Well by the method you have chosen monthly, until the Membership is terminated by you or by Melt Well or otherwise in accordance with its terms. By authorizing recurring payments, you are authorizing Melt Well to process such payments as wither electronic debits or fund transfers, or as electronic drafts from your designated account (in the case of credit care or similar payments). Membership fees are billed and charged in advance of the applicable month. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, Melt Well or its service providers reserve the right to deny service and collect any rejection or other fees as permitted by applicable law.

If you change your membership, the pricing in effect at the time of the change will apply.

SCHEDULING AND USE

All sessions must be scheduled in advance and are subject to availability. You agree to follow all studio policies and instructions while using Melt Well services. Failure to do so may result in termination of your membership.

GUEST POLICY

Members may bring one guest at a discounted rate. The member and guest must share the same suite to qualify.

CANCELATIONS AND LATE POLICY

Sessions must be canceled at least 6 hours prior to the scheduled start time. Late cancellations or no shows will result in forfeiture of the session or an assessed fee of $15. Arrivals more than 10 minutes late may result in session cancellation or a shortened session.

LATE EXIT POLICY

Melt Well enforces a strict Late Exit Policy. To ensure that the staff can properly sanitize the suite after your session, we ask that you are prepared to leave the suite at the appropriate scheduled time. If you exit your suite 10 minutes or more past your appointment end time, you will be charged $20.

AGE AND DRESS CODE

Children under 12 are not permitted in the studio. Ages 12 through 17 must be accompanied by a parent or legal guardian. Comfortable loose fitting clothing is recommended for sauna sessions.

MEMBERSHIP CANCELLATION AND FREEZE

Memberships are non transferable. Cancellation requires 30 days written notice and may result in one final billing cycle. Unused sessions expire upon cancellation.

Memberships may be frozen once per year for one full billing cycle with no freeze fee.

STUDIO CLOSURE

If the studio permanently closes and no other Melt Well location operates within 10 miles, this agreement will terminate with no further payments due.

HEALTH AND LIABILITY WAIVER

You acknowledge that sauna and cold plunge use involves physical exertion and potential risk. You agree to consult a physician if you have any medical concerns and to stop your session if discomfort occurs. You voluntarily assume all risks and waive any claims against Melt Well, its owners, employees, and affiliates. Melt Well’s total liability shall not exceed the amount paid under this agreement.

SANITATION POLICY

Bodily fluids, such as blood, urine, seminal fluid or feces, poses health risks. Clients are expressly prohibited from releasing or exchanging bodily fluids when present in the sauna or immediate area. Any person(s) that commits such act shall be charged a cleaning fee of $1000. Additionally, management reserves the right to terminate any membership and fees paid in advance shall be nonrefundable.

DISCLAIMER OF LIABILITY AND LIMITATION OF DAMAGES

IT IS YOUR RESPONSIBILITY TO INFORM YOUR MELT WELL STAFF OR MANAGER IF YOU HAVE ANY CONDITION THAT MAY CAUSE INJURY TO YOU OR IF YOU ARE FEELING ANY DISCOMFORT DURING A MELT WELL SESSION. MELT WELL URGES YOU TO OBTAIN A PHYSICAL EXAMINATION FROM YOUR PHYSICIAN PRIOR TO INITIATING ANY SAUNA PROGRAM.

IF YOU HAVE AHISTORY OF HEART DISEASE, YOU SHOULD CONSULT A PHYSICIAN BEFORE JOINING A HEALTH/SPA GYM OR ATTENDING A MELT WELL SESSION. IN RECOGNITION OF THE POSSIBLE DANGERS CONNECTED WITH ANY PHYSICAL ACTIVITY, YOU HEREBY KNOWINGLY AND VOLUNTARILY WAIVE(S) ANY CAUSE OF ACTION OF ANY KIND WHATSOEVER ARISING AS THE RESULT OF SUCH ACTIVITY FROM WHICH ANY LIABILITY MAY OR COULD ACCRUE TO MELT WELL,

ITS OFFICERS, AGENTS, EMPLOYEES OR ASSIGNS AND AGREE TO HOLD MELT WELL HARMLESS THERE FROM. ADDITIONALLY, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF MELT WELL, ITS OFFICERS, AGENTS EMPLOYEES OR ASSIGNEES, REGARDLESS OF THE NATURE OR BASIS OF THE CLAIM, EXCEED

THE AMOUNTS PAID BY YOU UNDER THIS AGREEMENT. YOU AGREE THAT YOU WILL NOT CLAIM OR OTHERWISE ATTEMPT TO RECOVER ANY OTHER DAMAGES OR LOSSES, INCLUDING CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES, OR LOST PROFITS.

DISPUTE RESOLUTION

LEGAL ACTION: To the full extent permissible by law, for purposes of any dispute arising out of this Agreement, you and Melt Well hereto agree to submit to the sole and exclusive jurisdiction of the State and to the application of State law. Melt Well hopes to never have a dispute, but if there is a dispute, you and Melt Well agree to try for 60 days to resolve it informally. If we can’t, you and Melt Well agree to binding individual arbitration before the American Arbitration Association ("AAA") under the Federal Arbitration Act ("FAA"), and not to sue in court in front of a judge or jury. Instead, a neutral arbitrator will decide, and the arbitrator’s decision will be final except for a limited right of review under the FAA. Class action lawsuits, class-wide arbitrations, private attorney-general actions, and any other proceeding where someone acts in a representative capacity aren’t allowed, nor is combining individual proceedings without the consent of all parties. You and Melt Well must make any claim or dispute in writing to the other within one year from when the claim or dispute arose. Otherwise, it’s permanently barred, and the claim cannot be pursued.

ACKNOWLEDGMENT

By enrolling, you confirm that you have read, understood, and agree to these terms.